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Privacy Policy

Privacy Policy for Neighbor First

At Neighbor First, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data when you visit our website or use our window washing services.
 

1. Information We Collect

We collect information that you voluntarily provide to us when requesting a quote, scheduling a service, or contacting us.

This may include:

  • Contact Details: Name, email address, and phone number.

  • Service Address: The physical location where window washing services are requested.

  • Payment Information: Billing address and payment details processed through our secure third-party processors.

  • Automated Data: Your IP address and browsing behavior via cookies to help improve our website experience.
     

2. How We Use Your Information

We use your data strictly to provide and improve our services, including:

  • Providing accurate service estimates and quotes.

  • Scheduling and confirming appointments.

  • Processing payments for completed work.

  • Sending service reminders or occasional promotional offers.
     

3. Data Sharing & Disclosure

We do not sell or rent your personal information to third parties. We only share data with trusted partners necessary to run our business, such as:

  • Payment Processors: To securely handle transactions.

  • Scheduling Tools: To manage our calendar and technician routes.

  • Legal Requirements: If required by law or to protect our legal rights.
     

4. SMS & Mobile Communication

If you provide your mobile number, you may receive text messages.

  • Opt-Out: You can stop receiving texts at any time by replying STOP.

  • Privacy: Mobile information is not shared with third parties for marketing purposes.
     

5. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.

  • Ask us to correct or delete your information.

  • Opt-out of any marketing communications at any time.
     

6. Security

We implement standard security measures, such as SSL encryption, to protect your data from unauthorized access. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
 

7. Contact Us

If you have questions about this policy, please contact us at by sending a contact form with your questions/concerns.

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